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Aid4Mail Standard, Professional, and Forensic require product activation. This anti-piracy system helps protect your investment in our software and enables us to continue its development at a competitive price. The license protection and monitoring system is managed by software_DNA from softWORKZ Innovation Inc. This system does not collect any details about you or your computer during license activation and re-activation. You may optionally enter your email address for password retrieval if ever you lose your password.
Unlike other activation systems, software_DNA does not tie your license to your hardware. Essentially, your license is tied to your activation code and password that you define. As a result, you will have no problem re-activating your software after reformatting your hard drive, after upgrading hardware components in your computer, login under a different user profile, and when you move your software to a new computer. However, activation and re-activation does require an Internet connection (unless you have an offline activation code).
software_DNA includes an anti-fraud system that disables activation codes in cases of credit-card chargeback or refunds. Unless you are using offline activation (see below), Aid4Mail requires an Internet connection at least once a month to verify the license status. If you haven't used Aid4Mail within that time interval, you will simply have to re-activate your license before you can use it again. When an activation code is revoked, the software remains in trial mode until a new, valid activation code is provided.
Offline activation is available on request to customers of the Forensic-Examination and Customer-Service licenses who need to work on a computer that has restricted or no access to Internet. Please contact us for offline activation instructions.
Once an activation code has been successfully activated, if the software is re-installed on the same computer (and the license files were deleted), or installed on any other computer, the user must re-activate the software. The re-activation procedure requires you to input your activation code, your current user-defined password and a new (never-used before) password. If you entered your email address upon activation, you have the option at this point to have the password emailed to this address. Note that the password is CASE SENSITIVE.
software_DNA then checks that the activation code and your password match the information on the server. If the match is unsuccessful, the re-activation fails and you must retry. The server allows a pre-defined number of tries in a certain time period. If this limit is reached, a lockout is performed and you must wait before being allowed to attempt re-activation.
If the match is successful the software is reactivated and the new password is stored on the server, replacing the previous one.
Each activation code is tied to one Windows user account on one computer. An activation code may be moved from an old computer to a new one that replaces it, as long as it is not reused again on the old computer. Conditions for transferring an activation code to another user depend on the type of license purchased. See details in our License Agreement.
Moving an activation code to another computer or user account requires license re-activation through an Internet connection (unless you have purchased an offline validation code). The license validation server allows a reasonable number of re-activations within a certain time period. If the activation code exceeds the re-activation quota, it enters into Lockout mode which disables further re-activations until the Lockout period expires.
Please see the Product Activation section of the FAQ.
Windows is a trademark of Microsoft Corporation registered in the U.S. and other countries.
All other trademarks and service marks are the property of their respective owners.
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Last updated on April 30, 2008