FAQ pages:
A. You can buy Aid4Mail through our online order page. We have no local dealers. Our software is sold world-wide by Plimus Corporation, a leading U.S. order-taking company. Plimus is under contract with Fookes Software to process orders and collect payments. They accept orders online using a credit card, PayPal, bank/wire transfer, check/money order, purchase order, invoice, and credit card by fax.
A. If you have a valid license for Aid4Mail version 1, you can benefit from a significant upgrade discount when purchasing a corresponding license of version 2. Simply visit our upgrade page and enter either one of your activation codes or your Plimus order number.
A. Purchase Orders are a means of paying for products on credit (i.e. first receiving the goods and paying later). This method is usually used by larger corporations and is available for orders exceeding $99.00 USD. The way it works is as follows:
A. Select "Wire" as payment method in the order form. After clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and the bank details for your payment.
A. Please complete the order by fax or phone and Plimus will manually process your order, or send an email to sales@plimus.com with a brief description of the situation, or you can phone 1-866-4PLIMUS (toll free in the US and Canada) or +1-858-350-7473 (international).
A. When the message "Credit card was declined" appears while processing an order it usually means that your credit card bank has declined the transaction. In this case, a quick call to your credit card bank's customer service will clarify most of the issues. Sometimes a payment is declined because there is a discrepency in your order details (for example, your email address is different from your PayPal address, or your postal address does not match your credit card address). If problems persist, you can use the Fax or Mail payment options to have your order processed.
A. All information regarding your order, including activation code(s), are sent to you via email -- usually within minutes of your payment being accepted. However, sometimes these emails may be caught by your "Spam Protection" tool, or may be automatically sent to your "Junk" folder. Please be sure to check those locations if you don't receive the emails shortly.
In some cases, your email service may be experiencing a slowdown in email delivery -- delays of several hours are possible in these situations. In other cases, your ISP may be blocking the emails before they even reach your account. When this happens, the only solution is for you to provide an alternative address to which we can send the registration emails.
At least two emails are sent to you: a Receipt and a Confirmation per product purchased. If you do not receive any of these emails please visit the Plimus Customer Support page for help. If doing so still doesn't help to resolve the issue, then please contact us through this form and include as many details about your order as possible so that we can better assist you.
A. Your order might be pending for manual review. However, if it's not pending, the emails may be caught by your "Spam Protection" tool, or may be automatically sent to your "Junk" folder. Please be sure to check those locations if you don't receive the emails shortly.
In some cases, your email service may be experiencing a slowdown in email delivery -- delays of several hours are possible in these situations. In other cases, your ISP may be blocking the emails before they even reach your account. When this happens, the only solution is for you to provide an alternative address to which we can send the registration emails.
If necessary, you can visit the Plimus Customer Support page and request to have the emails sent again. If doing so still doesn't help to resolve the issue, then please contact us through this form and include as many details about your order as possible so that we can better assist you.
All of Fookes Software's products can be evaluated, free of charge, through a trial mode or separate trial version that can be downloaded directly from our website. Use the trial before you purchase to ensure that the full product will be compatible with your computer systems and satisfy your requirements. If you do not, you accept that the product may not meet your needs and that this will not justify a refund or chargeback. If you experience an issue with our software, then please contact our customer support service for help in solving the problem.
All sales are final and refunds are provided only for accidental duplicate orders. Refunds will only be made to the credit card or PayPal account through which the original purchase was made. An administration fee may apply in such cases to cover processing costs and third-party commissions.
Ordering a software license signifies your acceptance of this Refund Policy.
A. Minor updates and maintenance releases are free for users of the corresponding major version. In other words, if you purchased Aid4Mail v1.00, all updates up to v1.999 inclusive are available for free. Major upgrades (version 2.x) are available to registered users of previous corresponding versions at a 50% discount.
A. Maintenance releases, updates, and upgrades are free during the validity of your subscription period. When your annual subscription period runs out, you will have the option to renew it at a 50% discount over the regular price.