FAQ pages:
A. This issue could be due to one of the following reasons...
If your version of Microsoft Outlook is older than Outlook 2003, this issue may occur because your copy of Outlook is not the default email client. In that case, see if temporarily setting it as the default client fixes the issue and restart Aid4Mail. To change the default email client, open the Internet Properties dialog box. (This can be done either by right-clicking on the Internet Explorer program shortcut and selecting "Properties", or by opening Internet Explorer and selecting "Internet Options" from the "Tools" menu.) Then select the Programs tab, and select the "Microsoft Office Outlook" value in the field labeled E-mail.
If none of the above applies, see if rebooting your computer fixes the issue.
A. Unlike Aid4Mail Console 2, the current GUI version of Aid4Mail cannot export a source MAPI profile or PST file to a target MAPI profile or PST file – the workaround is to first export your emails to the Outlook MSG format, and then re-export those files to your target format.
A. If you still have your old computer with Office Outlook, first install Aid4Mail on it and activate your license. Then convert your Outlook mail to the Aid4Mail ZIP Archive format. Next, transfer the resulting ZIP file to your new computer and install Aid4Mail on it; then re-activate your license. Finally, use Aid4Mail to export your ZIP Archive contents to your new mail program.
A. If you are using Outlook 2010, check whether you have the 32 or 64-bit version installed. Aid4Mail currently only supports the 32-bit version installed by using a method other than Click-to-Run. If your version of Microsoft Outlook is older than Outlook 2003, this issue may occur because your copy of Outlook is not the default email client. In that case, see if temporarily setting it as the default client fixes the issue and restart Aid4Mail. To change the default email client, open the Internet Properties dialog box. (This can be done either by right-clicking on the Internet Explorer program shortcut and selecting "Properties", or by opening Internet Explorer and selecting "Internet Options" from the "Tools" menu.) Then select the Programs tab, and select the "Microsoft Office Outlook" value in the field labeled E-mail.
If the above doesn't apply, see if rebooting your computer fixes the issue.
A. The error occurs when you use Aid4Mail to convert mail to a new PST file. This issue only occurs with Microsoft Office 2007 Service Pack 2. It appears modifications made in Office 2007 SP2 affect features that worked unchanged since Outlook 97. Microsoft have now fixed the problem so the solution is to update to the latest maintenance release of Office 2007 SP2. If for any reason this is not possible, a workaround in Aid4Mail is to convert mail to an existing MAPI profile instead of a new PST file.
A. The error may be triggered by a break in your network connection. For example when converting mail to a mapped drive using a wireless connection that times out.
A. Your source mail folders may contain characters or a format that MAPI cannot use when creating target folder names. However, we have found that with some versions of Outlook the problem disappears after rebooting the computer. If this does not help, try renaming the source mail folder that is causing the problem.
A. This error may be triggered by different types of problems. It can occur when your default email client is set to a program that does not support Extended MAPI. If that is the case, go to the Internet Explorer Properties and select the Programs tab; then select "Microsoft Office Outlook" or ExchangeMAPI in the E-mail field.
A. You can open PST files through the File/Open/Outlook Data File menu command in Microsoft Outlook. Older versions of Outlook may use slightly different names for the menu command. Note that Unicode PST files created with Outlook 2003, 2007, and 2010 cannot be opened with an older version of Outlook.
A. By default, Office Outlook displays the Sent date and the contact name from the To field for messages in the Sent Items folder, and the server Received date and the contact name from the From field for messages in other folders. As a result, you may see unexpected dates and names in the Folder Pane for imported "outgoing emails" that are not saved in the Sent Items folder.
To correct this display issue, simply move those outgoing emails to the Sent Items folder. The quickest way to do this is press the Ctrl+A keyboard shortcut to select all the messages in a folder, then use the Ctrl+Shift+V keyboard shortcut to open the Move to Folder dialog box, and then select the Sent Items folder in the list.
A. The only way to find out is to try. If it doesn't work, you could try one of the following Microsoft tools to repair your PST:
A. Yes. If you are using anti-virus, anti-spam, archiving products, or any other software/plugin that monitor email messages, turn them off temporarily when using Aid4Mail. Doing so can significantly improve processing speed. You can also speed up processing by unchecking the "Do not add duplicate messages" setting on the "Export Options" screen.
Furthermore, starting with version 1.98, under Outlook 2003 and more recent, Aid4Mail uses a special MAPI feature to import/export mail from Outlook PST and MSG files, and Exchange server mail. The advantage with this new method is that it converts Unicode messages and certain special email types more reliably than the previous method. The disadvantage is that it is usually slower than the alternative method that does not use the special MAPI feature. Use the /MapiConvOff command-line switch to turn off the special MAPI conversion feature and use the faster method instead. Example:
Aid4Mail.exe /MapiConvOffStarting with version 1.96, Aid4Mail uses a slower method for reading generic mailbox files, including those created by Mozilla Thunderbird and Eudora. It does so to ensure it doesn't miss any emails when processing mailbox files that contain a mix of storage formats (e.g. a Mac or Unix mbox file imported in Windows Thunderbird with new messages added to it). If you are processing mailbox files that are entirely created by a single mail client, then you can increase performance without sacrificing reliability by using the /fast command-line switch. Example:
Aid4Mail.exe /fastThe two command-line switches mentioned above can be used together if necessary. Example:
Aid4Mail.exe /MapiConvOff /fastA. You need to configure Outlook to download the complete email, not just the header. To make the change, you must open the Send/Receive Settings dialog box in Outlook, select your IMAP account, and then select "Download complete item including attachments" in the Folder Options section. Once you've done that, Aid4Mail should be fetching the whole email.
To reach the Send/Receive Settings dialog box, you must first open the Send/Receive Groups dialog box using the Ctrl+Alt+S keyboard shortcut, or the following menu command: Tools -> Send/Receive -> Send/Receive Settings -> Define Send/Receive Groups..., then click on the Edit button.
A. Open the PST file in Outlook. If your version of Outlook is older than Outlook 2003, then it will not be able to open a Unicode PST. If you are using Outlook 2003 or a later version then select the root folder of the PST file, in the Outlook Mail list column. Right-click on the folder, and choose Properties from the menu. From the Properties dialog box, click on the Advanced button to open the Personal Folders dialog box. This contains a field called Format. If it shows "Personal Folders File (97-2002)", then the file is an ANSI PST, otherwise it is a Unicode PST.
A. Make sure a 32-bit editions of Office Outlook or an Exchange Server MAPI client is correctly installed on your system. Aid4Mail cannot process MAPI mail accounts, PST, and MSG files if Extended MAPI is not available. Extended MAPI is usually installed along with Office Outlook.
If you have Outlook 2010 installed, you may be experiencing a Click-to-Run compatibility issue. This is the default setup for the Microsoft Office Home and Student 2010 and for Microsoft Office Home and Business 2010 when you download directly from Microsoft. In this mode, Outlook and MAPI features are "isolated" from the rest of Windows so that third-party add-ins and programs cannot access them. Visit the Microsoft Click-to-Run page for instructions on re-installing Office without the Click-to-Run setup.
If you do not have Office Outlook or an Exchange Server MAPI client, simply download and install the free standalone version of MAPI or a free 60-day trial version of Outlook from Microsoft's website. Note that the free standalone version of MAPI does not support Unicode PST and MSG files.
Unlike Aid4Mail Console, the current GUI version of Aid4Mail cannot export a source MAPI profile or PST file to a target MAPI profile or PST file – the workaround is to first export your emails to the Outlook MSG format, and then re-export those files to your target format.
A. This issue has been fixed in Aid4Mail 1.994. Please update your copy to the latest version.
A. This problem has been fixed in Aid4Mail 1.994. Please update your copy to resolve the issue.
A. The MAPI subsystem installed in the Internet Mail Only mode (only exists in Outlook 98/2000) is a stub that provides minimal MAPI support for the basic functionality of Office Outlook, and may not work properly with Aid4Mail. When using MS Outlook 98 and 2000, it must be installed in Corporate/WorkGroup mode to ensure full compatibility with Aid4Mail. Instructions for changing Outlook 2000 mode are available on Microsoft's website.
How to tell which setup option you have: In Outlook on the Help menu, click About Microsoft Outlook. Next, look at the second line of text in the About Microsoft Outlook dialog box. If it shows "Corporate or Workgroup", then you have a fully working version of Outlook with Extended MAPI installed.