Help Desk

We provide customer support by email only, on business days from Monday to Friday.

First check the Help file, our FAQs and tutorials

Answers to most of the questions we receive already exist in our documentation. Before contacting us, we suggest you first look through the Aid4Mail help files, and our online FAQ and tutorials. This will help you find a solution in the shortest time possible.

Our free technical support service covers the following:

  • pre-sales questions,
  • Aid4Mail installation issues,
  • license activation and re-activations,
  • troubleshooting Aid4Mail issues that are not covered by our documentation.

It does not cover:

  • consulting,
  • support for our freeware products,
  • “hand-holding” and product training,
  • help setting up or using third-party products,
  • help resolving unusual configurations or requirements,
  • assistance with developing scripts, templates, or search tasks.

If you are not familiar with the terms used in our documentation or need “hand-holding”, please find an experienced person to help you.

Note that troubleshooting software issues requires that you have the latest maintenance updates installed.

We usually reply within 24 hours

We usually reply within 24 hours but on rare occasions it may take up to 2 business days. Please take into account that your “urgent” message may reach us in the middle of the night as we are based in Switzerland (UTC+1).

We reserve the right to terminate support to users who, in our judgment, are unreasonable or abusive or who have problems which transcend the scope of our software.

To email us, please use our contact form.