Help Desk

We provide customer support by email only, on business days from Monday to Friday.

Answers to most of the questions we receive already exist in our documentation. Before contacting us, we suggest you first look through the Aid4Mail help files, and our online FAQ and tutorials. This will help you find a solution in the shortest time possible.

Our technical support covers the following:

  • pre-sales questions,
  • installation issues,
  • license activation,
  • troubleshooting unexpected behavior related to documented features.

It does not cover:

  • consulting,
  • product training,
  • help resolving unusual configurations,
  • support for our freeware products,
  • assistance with developing scripts, templates, or search tasks.

Troubleshooting software issues requires that you have the latest maintenance updates installed.

We usually reply within 24 hours but on rare occasions it may take up to 3 business days. Please take into account that your “urgent” message may reach us in the middle of the night as we are based in Switzerland (UTC+1).

We reserve the right to terminate support to users who, in our judgment, are unreasonable or abusive or who have problems which transcend the scope of our software.

To email us, please use our contact form.