Free technical support is available to Aid4Mail customers and to those evaluating it for purchase. If you are looking for support for one of our other products then please visit the support page at www.fookes.com. Note that support is provided by email only.
Answers to most of the questions we receive already exist in our documentation. Before contacting us, we suggest you first look through our Help files and online FAQs; this will help you get a solution in the shortest time possible. Please also verify that you are using the latest software update before reporting a problem.
We reply to email on business days from Monday to Friday. We usually reply within 24 hours, but on occasions it may take up to 3 business days. Please take into account that your "urgent" message may reach us in the middle of the night -- we are based in Switzerland (UTC+1).
Please note that Fookes Software representatives cannot provide in-depth end-user training. We can assist you if you are having a problem, but we cannot teach you how to use the software, to create or modify templates, or to develop scripts and regular expression searches.
We reserve the right to terminate support to users who, in our judgment, are unreasonable or abusive or who have problems which transcend the scope of our software.
To email us, please use our contact form.
Windows is a trademark of Microsoft Corporation registered in the U.S. and other countries.
All other trademarks and service marks are the property of their respective owners.
Fookes Software Ltd - quality products from Charmey, Switzerland
Last updated on April 30, 2008