Answers to most of the questions we receive already exist in our documentation. Before contacting us, we suggest you first look through our Help files and online FAQs; this will help you get a solution in the shortest time possible.
Technical support from Fookes Software representatives covers pre-sales questions, installation issues, license activation, and troubleshooting unexpected behavior related to documented features. It does not cover consulting, product training, help resolving unusual configurations, freeware products, or assistance with developing scripts, templates, or search tasks. Troubleshooting software issues requires that you have the latest maintenance updates installed.
We reply to email on business days from Monday to Friday. We usually reply within 24 hours, but on occasions it may take up to 3 business days. Please take into account that your "urgent" message may reach us in the middle of the night -- we are based in Switzerland (UTC+1). Note that technical support is provided by email only.
We reserve the right to terminate support to users who, in our judgment, are unreasonable or abusive or who have problems which transcend the scope of our software.
To email us, please use our contact form.
Aid4Mail is a trademark licensed to Fookes Software Ltd.
Fookes is a registered trademark of Fookes Holding Ltd.
Windows is a trademark of Microsoft Corporation registered in the U.S. and other countries.
All other trademarks and service marks, both marked and not marked, are the property of their respective owners.
Last updated on March 17, 2009