Welcome to Fookes Software’s support portal

Unable to connect to iCloud (@me.com/@mac.com) account via IMAP

If you are unable to connect to an iCloud account (@me.com/@mac.com for example), you will most likely need to create an app-specific password and then use that in the password field in Aid4Mail. You may also need to try using just the username in the “User name” field instead of including the full email address (with domain).

Directions on how to generate an app-specific password are found here: https://support.apple.com/en-us/HT204397

Two-Factor Authentication has to be turned on in order to generate an app-specific password. Once you finish the collection, you can turn it back off.

If you experience any issues, please don’t hesitate to contact us.

If you would like to buy an Aid4Mail license, please visit the Aid4Mail website.

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About Fookes Software

Fookes Software Ltd
La Petite Fin 27
1637 Charmey (en Gruyère)
Switzerland

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For over 25 years we have been developing award-winning tools and productivity software. We also have more than 20 years of expertise in the field of email processing and analysis.

Our clients include Fortune 500 companies, government agencies, law firms, universities, and professionals specializing in e-discovery and forensics from around the world.

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