W-9 or W-8 form needed for purchase of Aid4Mail license
If you need a W-9 or W-8 form in order to purchase an Aid4Mail license, please get in touch with our eCommerce partner, Cleverbridge. You can contact Cleverbridge using the…
Welcome to Fookes Software’s support portal
Ordering Aid4Mail 5
Which Aid4Mail License Do I Need?
Take a look at our Aid4MAil 5 feature comparison chart for a better understanding of which license will be most appropriate for your needs. If you would like more information, don’t hesitate…
I need Aid4Mail for archiving purposes. Which license should I choose?
For a better understanding of which license would be most appropriate for you, please see our feature comparison chart. If you would like more information, don’t hesitate to contact us. If you…
I need Aid4Mail for forensics or e-discovery purposes. Which license should I choose?
For a better understanding of which license would be most appropriate for you, please see our feature comparison chart. If you would like more information, don’t hesitate to contact us. If you…
Is there a yearly fee for support and maintenance?
We provide customer support and software maintenance at no extra charge during the subscription period. If you are an organization, customer support is provided only to members of your IT…
I did not receive my confirmation and/or receipt emails
Your order might be pending for manual review. However, if it is not pending, the emails may be caught by your Spam Protection tool or may have been automatically sent…
What is your Refund Policy?
All of Fookes Software’s products can be evaluated, free of charge, through a trial mode or separate trial version that can be downloaded directly from our website. Use the trial before…
I need Aid4Mail for a large-scale email migration. Which license should I choose?
See our feature comparison chart for a better understanding of which license would be most appropriate for your needs. If you would like more information, don’t hesitate to contact us. If you would…
How do I receive an offline license key for Aid4Mail?
If you have purchased an Aid4Mail 5 license, you can request offline activation via an offline license key. A support representative will provide you with instructions on how to provide…
I want to pay by wire transfer and need your bank details
To make you payment via bank wire transfer, simply select “Wire transfer” as the payment method when ordering. You will be provided with detailed instructions, including your order reference number…
Why was my order declined?
If the message “Credit card was declined” appears while processing your order it usually means that your credit card bank has declined the transaction. In this case we recommend you…
Can I use a Purchase Order?
Yes, you can use a purchase order to buy Aid4Mail. To buy Aid4Mail using a purchase order, please follow these steps: Visit the Aid4Mail website and select the license you would like…
I have purchased an Aid4Mail license but still haven’t received my activation code. When will I receive it?
All information regarding your order, including activation code(s), are sent to you via email usually within minutes of your payment being accepted. However, sometimes this email may be blocked by…
Where can I buy your software from? Do you have a local dealer?
Fookes Software has developed partnerships around the world to ensure the purchasing and support process is as easy for our users as possible. The Fookes Software Partner Program has attracted…