My mail is stored on an IMAP server, which MS Outlook connects to. Why is Aid4Mail only exporting message headers?

You need to configure Outlook to download the complete email, not just the header. To make the change, you must open the Send/Receive Settings dialog box in Outlook, select your IMAP account, and then select “Download complete item including attachments” in the Folder Options section. Once you’ve done that, Aid4Mail should be fetching the whole email.

To reach the Send/Receive Settings dialog box, you must first open the Send/Receive tab, click on the drop-down Send/Receive Group, then select Define Send/Receive Groups.

Then click Edit

In the next screen, you will see an option to select a IMAP account and then you can either choose the folders you would like to download, or download the entire account.

Should you require any assistance, please don’t hesitate to contact the help desk.

If you would like to buy an Aid4Mail license please visit the Aid4Mail website.

About Fookes Software

Fookes Software Ltd
La Petite Fin 27
1637 Charmey (en Gruyère)

For over 25 years we have been developing award-winning tools and productivity software. We also have more than 20 years of expertise in the field of email processing and analysis.

Our clients include Fortune 500 companies, government agencies, law firms, universities, and professionals specializing in e-discovery and forensics from around the world.

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