Why do I get an “Error creating PST file” message?

If you do not have Outlook installed on the machine running Aid4Mail, you will need to use the alternate method for converting email data to a PST file. Simply uncheck the option “Process using Outlook (recommended)” under the Target settings after selecting “PST file” as the target format.

If you are using Outlook (MAPI) and your version of Microsoft Outlook is older than Outlook 2003, this issue may occur because your copy of Outlook is not the default email client. In that case, see if temporarily setting it as the default client fixes the issue and restart Aid4Mail. The instructions on how to change the default email client are below:

In Windows 10, search for “default programs” in the search bar next to the Start Button and select the “Default Programs” desktop application.

Then click on the application under “Email” and select Outlook.

In Windows 7, follow the steps on this video tutorial to set your default email client:

If the above do not apply or the solution(s) do not work, see if rebooting your computer fixes the issue.

Should you require any assistance, please don’t hesitate to contact the help desk.

If you would like to buy an Aid4Mail license please visit the Aid4Mail website.

About Fookes Software

Fookes Software Ltd
La Petite Fin 27
1637 Charmey (en Gruyère)

For over 25 years we have been developing award-winning tools and productivity software. We also have more than 20 years of expertise in the field of email processing and analysis.

Our clients include Fortune 500 companies, government agencies, law firms, universities, and professionals specializing in e-discovery and forensics from around the world.

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