Why is Outlook showing wrong dates/contact names in the Folder Pane?

By default, Outlook displays the Sent date and the contact name from the To field for messages in the Sent Items folder, and the server Received date and the contact name from the From field for messages in other folders. As a result, you may see unexpected dates and names in the Folder Pane for imported “outgoing emails” that are not saved in the Sent Items folder. 

For example, this is showing my name (sender) in the folder pane:

When it should show the recipients name (Fookes Software), like this:

To correct this display issue, simply move those outgoing emails to the Sent Items folder. The quickest way to do this is press the Ctrl+A keyboard shortcut to select all the messages in a folder, then drag these selected messages to the Sent Items folder. Alternatively, you can also click on the “View” tab, then “Change View” and then choose “Sent To” and it should correct the problem.

Click here to read a help article from Microsoft about this issue.

Should you require any assistance, please don’t hesitate to contact the help desk.

If you would like to buy an Aid4Mail license please visit the Aid4Mail website.

About Fookes Software

Fookes Software Ltd
La Petite Fin 27
1637 Charmey (en Gruyère)

For over 25 years we have been developing award-winning tools and productivity software. We also have more than 20 years of expertise in the field of email processing and analysis.

Our clients include Fortune 500 companies, government agencies, law firms, universities, and professionals specializing in e-discovery and forensics from around the world.

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