Various Windows security features and configuration settings can impact Aid4Mail’s operations. Here’s an overview of potential issues and their resolutions: a) Antivirus Software Impact: – May quarantine Aid4Mail executables, mistaking…
When connecting to a Microsoft 365 email account via IMAP using OAuth2, you may encounter authentication failures, especially when you are already logged into their Microsoft 365 account in your…
There can be several common issues that arise when Aid4Mail tries to request permission for cloud account access. You may receive the message “Authentication Successful” during the authentication process but…
If you are trying to update the project folder or update a session name and receive errors such as “This path is inaccessible” or “Unsaved”, it might be that you…
1. Introduction Aid4Mail’s powerful filtering capabilities, specifically in the Investigator and Enterprise editions, are designed to meet the exacting needs of professionals in email forensics and eDiscovery. This article provides…
Operating systems define certain characters that are illegal to use in folder and filenames. In Windows, these characters are: < (less than) > (greater than) : (colon) ” (double quote)…
In recent years, most IMAP providers (Gmail, Yahoo!, AOL, Outlook) have started to enforce app-specific passwords for 3rd party applications. Aid4Mail is considered a 3rd party application and thus users…
For instructions on how to create an app-specific password for your Outlook or Microsoft365 account, please see here.
The Aid4Mail Converter license is a powerful email conversion tool that allows users to migrate, archive, and convert email data from various email clients and formats. With the 2-week license,…
Aid4Mail has powerful filtering capabilities that include the ability to filter for emails that were sent during a certain time period. From our knowledge, we are one of the only…
Aid4Mail’s filtering capabilities are extremely powerful and flexible. Being able to filter for emails that are strictly sent or received between two individuals can be accomplish in Aid4Mail without needing…
With the Aid4Mail version 5 Enterprise license, you can process Mimecast SJF and EJF exports in their native format. These exports come organized in two different formats: as a collection…
With the Aid4Mail version 5 Investigator and Enterprise licenses, you can process Google Vault exports in their native format. Google Vault exports are downloaded via the Google vault platform and…
With the Aid4Mail version 5 Enterprise license, you can process Proofpoint exports in their native format. Proofpoint exports normally come in password protected ZIP files that are sent to you on…
The Aid4Mail 5 User Guide is a comprehensive document that provides you with information on all the settings, options, filters and features available in Aid4Mail 5. It also includes tutorials…
Attachment/file types that can be searched (only in Aid4Mail Enterprise and Investigator) Microsoft Office · docx · xlsx · pptx · docm · xlsm · pptm OpenDocument (OpenOffice, LibreOffice) · odt · ods · odp · ott · ots · otp Other document formats · rtf…
This problem is usually caused by the Windows file indexing feature, which updates the file date stamp on reading it. To fix this, you can go to Control Panel ->…
When processing a Gmail account with Aid4Mail, all “Chats” messages from the account are archived with the “All Mail” label. In the Gmail account settings, you may also have the…
If you would like to see your activation code and expiry date in Aid4Mail 5, just click on “Help” and then “About Aid4Mail”. If you experience any issues, please don’t…
This problem may be caused by the Windows file indexing feature or your anti-virus program. Suggestion: in Windows, go to Control Panel -> Indexing Options -> Advanced -> File Types,…