With the Aid4Mail version 5 Enterprise license, you can process Mimecast SJF and EJF exports in their native format. These exports come organized in two different formats: as a collection…

With the Aid4Mail version 5 Enterprise license, you can process Google Vault exports in their native format. Google Vault exports are downloaded via the Google vault platform and come in…

With the Aid4Mail version 5 Enterprise license, you can process Proofpoint exports in their native format. Proofpoint exports normally come in password protected ZIP files that are sent to you…

The Aid4Mail 5 User Guide is a comprehensive document that provides you with information on all the settings, options, filters and features available in Aid4Mail 5. It also includes tutorials…

Attachment/file types that can be searched (only in Aid4Mail Enterprise and Investigator) Microsoft Office · docx · xlsx · pptx · docm · xlsm · pptm OpenDocument (OpenOffice, LibreOffice) · odt · ods · odp · ott · ots · otp Other document formats · rtf…

This problem is usually caused by the Windows file indexing feature, which updates the file date stamp on reading it. To fix this, you can go to Control Panel ->…

When processing a Gmail account with Aid4Mail, all Chat messages from the account are archived with the “All Mail” label. In the Gmail account settings, you may also have the…

If you would like to see your activation code and expiry date in Aid4Mail 5, just click on “Help” and then “About Aid4Mail”. If you experience any issues, please don’t…

This problem may be caused by the Windows file indexing feature or your anti-virus program. Suggestion: in Windows, go to Control Panel -> Indexing Options -> Advanced -> File Types,…

There are a few reasons that this can happen. First, you may have the options to remove duplicates and/or ignore deleted mail checked which would result in fewer messages in…

Yes of course! Using Aid4Mail 5, you can customize your EML and MSG files file names using our simple template system.  If you select EML or MSG as your target…

As of March 2020, Yahoo! Mail accounts no longer offer the “Allow apps that use less secure sign in” option. In order to connect to a Yahoo! Mail account with…

This happens when you have reached the daily bandwidth limits set by Gmail. Gmail’s bandwidth limits are as follows: 500 MB per day upload limit (migrating to Gmail) 2500 MB…

If you (or your admin) have multi-factor authentication turned on in your Office 365 account, you will need to create an app password in order to connect with your account…

Most Yahoo! accounts require you to create an app password when connecting to an account via a third party application such as Aid4Mail.  Also If you have two-step verification turned…

If you have already tried creating an app-specific password and are still not able to connect to an Office365 account via IMAP, it might be that the Azure Active Directory security…

If you are unable to connect to an iCloud account (@me.com/@mac.com for example), you will most likely need to create an app-specific password and then use that in the password…

We have had reports of users unable to create an app specific password with Yahoo!/AOL accounts.  Please be aware that you may need to turn-on 2-step verification but normally it…

When you move a message from one folder to another in your email client, or delete a message, the process is more complicated that it would initially seem. A copy…

Using Aid4Mail version 5.0.4 (Build 679) or later provides you with the functionality to create a batch of sessions using the asterisk wildcard in the source location or PST file field.…