Aid4Mail Support - Expert Help When You Need It
Comprehensive documentation, video tutorials, and direct support from our experienced team. Get the answers you need to succeed with Aid4Mail, from basic setup to advanced forensic workflows.
Support Resources Available
Comprehensive Documentation
Detailed guides for every feature
Video Tutorials
Step-by-step visual walkthroughs
Expert Assistance
Direct support from our team
Regular Updates
Continuous improvements and fixes
Trusted Support Resources
Over 25 years of email forensics expertise at your fingertips
25+
Years Experience
488
User Guide Pages
24/7
Documentation Access
5★
User Satisfaction
Quick Access to Common Needs
Documentation & User Guides
Comprehensive guides covering every feature and workflow. From basic setup to advanced forensic techniques.
Aid4Mail User Manual (PDF)
Complete reference guide covering all features, workflows, and best practices. Essential reading for new users.
- Complete feature reference
- Workflow examples
- Best practices
Filtering User Guide
Master pre-acquisition and post-acquisition filtering. Learn advanced search syntax and regex patterns.
- Server-side filtering
- Advanced search syntax
- Regex patterns
Search List User Guide
Build powerful keyword lists for complex investigations. Import, export, and manage search criteria.
- Keyword list management
- Import/export capabilities
- Complex criteria
Cloud Attachments Guide
Collect modern attachments from Google Drive, OneDrive, and SharePoint with full metadata and revisions.
- Google Drive & OneDrive
- Revision history
- Metadata collection
AI Integration Guide
Leverage AI-powered filtering, classification, and analysis. Configure cloud and offline AI deployments.
- AI filtering & classification
- Cloud & offline deployment
- Model configuration
Learning Center
Visual tutorials and step-by-step guides to help you master Aid4Mail features
Get Help & Troubleshooting
Find answers, solve problems, and connect with our support team
Help Center
Get instant answers from our AI Support Assistant. Trained on complete Aid4Mail documentation to help with setup, troubleshooting, and best practices.
- AI-powered assistance
- Instant answers 24/7
- Complete documentation knowledge
Frequently Asked Questions
Find quick answers to the most common questions about licensing, installation, features, and troubleshooting.
- Licensing questions
- Installation help
- Feature explanations
Troubleshooting
Step-by-step solutions for common issues. Diagnostic tips, error resolution, and performance optimization.
- Common issues
- Error messages
- Performance tips
Contact Support
Reach our expert support team directly. Get personalized assistance for complex issues or custom requirements.
- Expert assistance
- Technical issues
- Custom solutions
Downloads & Tools
Get the latest version and essential utilities
Latest Version
Download the latest Aid4Mail release with new features, improvements, and bug fixes. Free trial with no time limit.
- Free unlimited trial
- Latest features
- No credit card required
Remote Authenticator
Allow custodians to grant investigators secure, temporary access to their email accounts without sharing passwords or installing software.
- No password sharing
- Revocable access control
- No installation required
Still Have Questions?
Our expert support team is here to help. Whether you’re setting up your first investigation or tackling a complex forensic challenge, we’re ready to assist.